Terms & Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product you’re entitled to the following:
– Up to 30 days: if your goods are faulty, then you can get a refund
– Up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases
– Up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights.
For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
– Your legal rights and responsibilities
– Our legal rights and responsibilities; and
– Certain key information required by law.

In this contract:
– ‘We’, ‘us’ or ‘our’ means MHB Motorcycles trading as MHB Motorcycles and
– ‘You’ or ‘your’ means the person using https://www.mhbmotorcycles.co.uk/(the Site) to buy goods from us
– We are registered in England and Wales and have our registered office and main trading address at Unit 9/10, Kirkby Stephen Business Park, St Lukes Road, Kirkby Stephen CA17 4HT and our VAT registration is 111015589.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
– Email info@mhbmotorcycles.co.uk (we endeavour to respond to all emails within 48 hours, however during peak times this may be longer); or
– Telephone +44 (0) 17683 71070 (Customer service lines are open Monday to Friday 9am to 5pm and Saturday 10am to 1pm.)

1 Introduction
All of the above documents form part of this contract as though set out in full here.
– If you buy goods on the Site you agree to be legally bound by this contract.
– This contract is only available in English. No other languages will apply to this contract.
– When buying any goods you also agree to be legally bound by:
– Our Site terms and conditions and any documents referred to in them
– Extra terms which may add to, or replace some of, this contract. This may happen for changes in legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
– Specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

2 Information we give you
a. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.a.1 click on the information under the ‘view detail’ heading;
2.a.2 read the confirmation email; or
2.a.3 contact us using the contact details on our website.
b. The key information we give you by law forms part of this contract (as though it is set out in full here).
c. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

a. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with the Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 Ordering goods from us
Below, we set out how a legally binding contract between you and us is made.

a. You place an order on the Site by completing the online checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
b. We may contact you to say that we do not accept your order.
This is typically for the following reasons:
– the goods are unavailable;
– we cannot authorise your payment;
– you are not allowed to buy the goods from us;
– we are not allowed to sell the goods to you;
– you have ordered too many goods; or
– there has been a mistake on the pricing or description of the goods.
c. We will only accept your order when we email you to confirm this (Confirmation Email).
d. At this point:
– a legally binding contract will be in place between you and us; and
– we will dispatch the goods to you.

If you are under the age of 18, you may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods and we have the right to carry out checks where appropriate.

5 Right to cancel this contract
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day the goods are delivered.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form required content
– To [insert the trader’s name, geographical address and, where available, telephone number and email address]:
– I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
– Ordered on [*]/received on [*],
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
– [*] Delete as appropriate
To meet the cancellation deadline, it is essential for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6 Effects of cancellation
– If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
– We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
– We will make the reimbursement without undue delay, and not later than:
– 14 days after the day we received back from you any goods supplied; or
– (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
– if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
– We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
– If you have received goods:
– you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
– you will have to bear the direct cost of returning the goods; and
– you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7 Delivery
We use a third party carrier to deliver our goods. If you want to see your delivery options, visit our Site and click on ‘Delivery Information’ before placing your order.
– The estimated date for delivery of the goods is set out in the Confirmation Email
If something happens which either;
– is outside of our control; and
– affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
– Delivery of the goods will take place when we deliver them to the address that you gave to us.
– Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
– let you know;
– cancel your order; and
– give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of these terms and conditions.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We may deliver your goods in instalments.

7 Payment
We accept the credit cards, debit cards and the other payment methods set out during the online checkout process.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will only be charged when the goods are ordered.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via the relevant card issuer.
If your payment is not received by us and you have already received the goods, you:
– must pay for such goods immediately; or
– must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

8 The price of the goods:
– is in pounds sterling (£) (GBP);
– includes VAT at the applicable rate; and
– does not include the cost of delivering the goods (if you want delivery options and costs, visit the ‘Delivery Information’ section of our website and ensure that you review the full delivery and carriage costs at checkout before you place your order);

9 Nature of the goods
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
– are of satisfactory quality;
– are fit for purpose; and
– match the description, sample or model.
We must provide you with goods that comply with your legal rights.
Any goods sold at discount prices; as remnants; or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
– We will let you know if we intend to do this, but this may not always be possible; and
– You can refuse to accept such substitutes; in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

10 Faulty goods
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. 

For more detailed information on your rights and what you should expect from us, please:
– Visit our webpage: ‘Return & Refunds’
– Contact us using the contact details supplied on our website
– Visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

12 Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for losses that:
– were not foreseeable to you and us when the contract was formed; or
– that were not caused by any breach on our part;
– business losses;
– losses to non-consumers.
Under no circumstances will our aggregate liability to you for any and all claims arising under this Contract exceed 125% of the invoice value of the goods.

13 Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with:
– the goods;
– our service to you; or
– any other matter,
please contact us as soon as possible.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.

14 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.

Privacy Policy

PRIVACY NOTICE – (Including third party services and third-party fitments)
MHB Motorcycles is a Sole Trader business registered in England and Wales (hereinafter referred to as “we”, “our” or “us”). We respect your right to privacy and your right to control the dissemination and other processing of your personal information.
This Privacy Notice (“Notice”) applies to our website www.mhbcumbria.co.uk Collectively, any Website and/or App are, in this Notice, referred to as the “Service”. This Notice also describes how the Service collects information from you, what types of information the Service collects, what we may do with the information you provide, we collect and your rights regarding privacy.
This Notice governs the information collection, use, protection, storage and disclosure practices for the Service. By using the Service, you acknowledge you have read and understood the terms of this Notice. Please fully review this Notice before you use the Service or submit information to us.
Note that this Notice only applies to MHB Motorcycles or other relationships with users, suppliers or customers other privacy terms may apply. This Notice does not apply to third-party sites which may be linked to or from the Service. MHB Motorcycles is not responsible for such third party sites or others’ privacy terms.

OVERVIEW CONTENT
Maintaining the security of your personal data is of paramount importance to us and we are committed to respecting your privacy rights.
This notice, which including without limitation applies when using the Websites or our listings from third party marketplaces (such as eBay and Amazon) (“our marketplace listing”), provides you with information about:
– How we use your data;
– What personal data we collect;
– Who we share your data with;
– How we ensure your privacy is maintained; and
– Your rights relating to your personal data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 2018 & General Data Protection Regulation (EU Regulation 2016/679), (“GDPR”), and the EU Data Protection Directive (Directive 95/46/EC) the data controller is MHB Motorcycles, Unit 9,10 & 11 St Lukes Road, Kirby Stephen Business Park, Kirkby Stephen, Cumbria CA17 4HT

1. INFORMATION WE MAY COLLECT FROM YOU AND OTHER SOURCES
Although the precise details of the personal information collected by us will vary according to the specific purpose for which we are collecting the information, we may collect and process the following data about you:
– Information that you provide us by filling in forms on our social media pages or on our Website. This includes information provided at the time of subscribing to our service, purchasing goods via our Website or via our marketplace listings, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
– If you contact us by phone, email or otherwise and is provided voluntarily, we may keep a record of that correspondence;
– Please note that we may record and monitor telephone conversations that we have with you. The sole purpose of any recording is for training and quality control purposes. Under the GDPR any personal or confidential information disclosed to us by telephone shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are generally deleted within three months after the recording was made;
– We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
– Details of transactions you carry out through our Website or our marketplace listings and for the fulfilment of your orders;
– Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
– We also collect browsing, transactional and behavioural data from you to improve the service/experience we offer and for the purposes of offering you a tailored or personalised online shopping experience; and
– We may collect information about your browsing device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is anonymous statistical data about our users’ browsing actions and patterns and does not identify any individual. We collect some of this information using Cookies. We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.
We obtain and/or collect certain personal information about you from sources outside our business. We may also receive your personal information from other sources, such as: public databases, our retail and supplier partners, our trade customers, third party collection and recovery agencies, referrals from insurance and accident management companies, joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, this other personal data helps us to:
– provide the relevant services in an accurate manner;
– review and improve the accuracy of the data we hold; and
– improve and measure the effectiveness of our marketing communications, including online advertising.

2. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
– Ensure that content from our Website is presented in the most effective manner for you and for your browsing device.
– To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
– To carry out our obligations arising from any contracts entered into between you and us. For example, we pass your contact details to our courier company (e.g. DHL and Royal Mail) who may contact you via email, text message or a telephone call to confirm delivery of your order. We may notify our suppliers of your details for any warranty purposes.
– To carry out our obligations arising from any contracts entered into between you and us. For example:
– Where you may have credit terms with us for payment of goods we may pass your details on to third-parties;
– Other independent third parties (i.e. workshops/garages/fitting service) (“Workshop(s)”) fitting goods (supplied by us) to your vehicle on your behalf, where the Workshop appointed by you needs to contact you in order for the fitment of such goods to be carried out to your vehicle;
– To allow you to participate in interactive features of our service, when you choose to do so;
– To enhance your experience whilst using our Websites; and
– To notify you about changes to our Service.
– If you are an existing customer, we will only contact you by electronic means (email or telephone) with information about goods and services that we offer. We will not contact you by email if you have unsubscribed from our mailing list, or by phone if you are registered with the Telephone Preference Service (and have not expressly indicated that we may continue to call you notwithstanding your registration).
– If you are a new customer, we will only contact you by electronic means if you have consented to this.
– Whether you are a new or existing customer, if you have consented to being contacted by electronic means we will contact you in accordance with your consents.
– We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any personal harm to you. It is in your vital interests for us to use your personal information in this way.

Third-party links
Our Website or marketplace listings may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements. Therefore, when you leave any of our Websites, we strongly encourage you to read the privacy statements of every website you visit.

3. DISCLOSURE OF YOUR INFORMATION
In order to make certain services available to you, we may need to share your personal data with third parties. This will be particularly necessary in the case of third-party providing services such as the fitment of goods
We may disclose your personal information to:
– Our trusted service providers acting on our behalf who provide services such as: web hosting, web analytics and integration, customer service web chat and ticketing, order fulfilment, data analysis (including data personalisation), infrastructure provision, email marketing data, review sites of our services, auditing services and other services to enable them to provide services;
– Our third party collection and recovery agencies (such as Shire Recoveries and/or Shire)
– Our third party courier companies who delivers your orders (such as DHL etc);
– Other selected third parties if you are a new customer and you have consented to this;
– third party suppliers who manage our secure payment platform and credit card processing from time to time (such as Strip, PayPal, Braintree or Ingenico)
– In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
– If we substantially sell all of our business assets or are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and supply and other agreements; or to protect our rights, property, or safety, including of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
International Transfers
It is sometimes necessary for us to share your data outside of the European Economic Area (EEA). This generally occurs when our service providers are located outside of the EEA or you are based outside of the EEA.
If this happens, we will ensure that the transfer will be compliant with the relevant data protections laws including the GDPR.
Our standard practice is to use standard contractual clauses approved by the European Commission for such transfers. Where the standard contractual clauses are not used appropriate security technical measures, contractual will be in place and if applicable the service providers have signed up to the EU-US Privacy Shield which is a framework designed to protect the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes
Children
The Service is intended for users over the age of 18 and is not directed to children under 18 (“Children”). We do not knowingly collect personal information from Children. If you become aware that a child has provided us with personal information without parental consent, please contact us at by using the contact information in section 11 (Privacy Questions) at the bottom of this Notice, and we will take steps to remove the information and terminate the child’s account.

4. HOW DO WE PROTECT YOUR DATA
We are committed to keeping your personal data safe and secure and employ a number of security measures such as:
– We ensure our Website and data is supported with TLS 1.2 technology using RSA 2048-bit security standard and/or other appropriate standards from time to time;
– Monitoring and auditing our service providers to ensure they have an adequate level of protection as required under the PCI DSS;
– All credit and debit card payment transactions are initiated on our Website via our online shopping basket;
– All information you provide to us is stored on our secure servers. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
The personal data that you provide to us in order to purchase goods, or that is provided to Workshops fitting our goods on your behalf, other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.
All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.
In general, we only rely on opt-in consent as a legal basis to contact (and allow for selected third parties to contact) new customers by electronic means and/or send direct marketing communications via email or text message to new customers.
You have the right to withdraw your consent at any time.
The following table describes what categories of data we process for what purposes, and on what legal basis we rely on:
Processing Purposes: Categories of data potentially involved: Legal basis:
Providing access to the Website Usage Data Legitimate interests
Maintaining or restoring the security of the Website
Detecting technical faults and / or errors in the transmission of electronic communications
Account administration Account and Order Data Contract
Providing products or services
Carrying out the contractual relationship, the transaction and the product order or fitting
Providing customer care services Account and Order Data Contract
Legitimate interests
Compliance with legal obligations Account and Order Data Legal obligation
Defending, establishing and exercising legal / insurance claims Account and Order Data Legitimate interests
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies Account and Order Data Legal obligation
promoting, marketing and advertising our products and services tailored to individual customers Account and Order Data
Usage Data Legitimate interests
Understanding our customers’ behaviour, activities, preferences, and needs Account and Order Data
Usage Data Legitimate interests

6. YOUR RIGHTS
Right to review: where you request access to your personal data (“Access Request”) and we are unable to deal with or fulfil such Access Request, we will provide you with a reason as to why. You have the right to complain as outlined in section 11 (Privacy Questions).
You can also exercise Access Rights at any time by contacting us in accordance with section 11 (Privacy Questions).
Our Websites may, from time to time, contain links to and from the websites of our third party partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites should have their own privacy notices/policies and that we do not accept any responsibility or liability for these third party websites and the notices/policies. Please check these notices/policies before you submit any personal data to these websites.

7. HOW LONG DO WE KEEP YOUR DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our procedures to manage data retention is to retain customer data for 7 years or longer to support some of our parts warranty.
The email marketing unsubscribe function will remove your details from marketing lists and confirmation of your removal will be sent to your email address.
Data back-ups can take up to 60 days to remove specific data from the system.
We will take reasonable steps under Article 17 of the GDPR to meet data subject requests.

8. CHANGES TO OUR PRIVACY NOTICE
We will occasionally update this Notice, in our sole discretion. When we post changes to this Notice, we will revise the “Issue Date” at the bottom of this Notice in order to notify you of changes. We recommend that you check the Service from time to time to inform yourself of any changes in this Notice or any of our other policies. If you do not agree to any update, please do not use the Service; by continuing to access or use the Service after a change to this Notice becomes effective, you agree to and accept the revised Notice as of the Notice Issue Date.

9. PRIVACY QUESTIONS
If you have any questions about how we use your personal data that are not answered here, email: privacy@eurocarparts.com
if you want to exercise your rights of Access Rights regarding your personal data, please contact us by writing to us at: MHB Motorcycles, Unit 9,10 & 11 St Lukes Road, Kirby Stephen Business Park, Kirkby Stephen, Cumbria CA17 4HT
You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Notice Issue Date: August 2020